Exchange and Returns
Our customers may exchange or return their purchases within 14 days from the delivery date of order under the following terms and conditions:
1. The goods to be replaced or returned are in good condition and can be displayed in its cover and cards as well as attached to the original purchase receipt.
2. The goods to be replaced or returned are not matching the ordered product and/or have defects and/or defects that are not apparent at the time of purchase.
3. Cosmetics and perfume must be returned without opening and/or using the product while maintaining no damage to the outer packaging.
4. Cosmetics can be returned and/or exchanged only within 24 hours of the delivery date of the product.
For more return and exchange inquiries, please contact our customer service via:
Customer Service Number :- +965 22230393
WhatsApp Number :- +965 58850070
Method of payment & Return period (after product evaluation process):
alfawares Account – 24 hours
Credit card / Debit card – 3 to 5 business days
Bank transfer in Kuwait – 3 to 5 business days
International bank transfers – 7 to10 business days
Cash on Delivery – 10 business days.